<h2>Shipping Policy</h2>
<p>At Lumixia, we do everything we can to ensure you receive your order quickly and in perfect condition. Here's everything you need to know about our deliveries.</p>
<h3>Shipping Costs</h3>
<p>Any shipping costs are calculated automatically and <strong>displayed at checkout</strong>, before you confirm your order. We regularly offer <strong>free shipping</strong> as part of our current promotions: when this offer is active, the free shipping is applied automatically and appears in your cart.</p>
<h3>Service Areas</h3>
<p>We deliver throughout <strong>mainland France</strong> (including Corsica). For any delivery request outside this area, please contact us before ordering at <a href="mailto:bonjour@lumixia.fr">bonjour@lumixia.fr</a>.</p>
<h3>Preparation and Shipment</h3>
<p>Your order is prepared and <strong>shipped within 24 hours</strong> (business days) after your payment is confirmed.</p>
<h3>Delivery Time</h3>
<p>Once shipped, your order will reach you within <strong>3 to 5 business days</strong>, via <strong>Colissimo (La Poste)</strong>, with tracking.</p>
<h3>Order Tracking</h3>
<p>As soon as your order is shipped, you will receive an email containing your tracking number. You can track your package at any time from our <a href="/en/pages/suivi-commande">order tracking page</a>.</p>
<h3>Package Not Received or Delayed</h3>
<p>Delivery times are indicative and may vary slightly during periods of high activity. If your package has not arrived within 8 business days after shipment, please write to us at <a href="mailto:bonjour@lumixia.fr">bonjour@lumixia.fr</a>: we will immediately open an investigation with the carrier.</p>
<h3>Damaged Package or Order Error</h3>
<p>If your package arrives damaged or if the content does not match your order, please contact us within 48 hours at <a href="mailto:bonjour@lumixia.fr">bonjour@lumixia.fr</a> with photos. We will find a solution quickly.</p>
<h3>Delivery Address</h3>
<p>Please verify the accuracy of your address at the time of ordering. An incomplete or incorrect address may delay delivery; Lumixia cannot be held responsible for an undelivered package due to an incorrect address.</p>
<h3>Returns and Refunds</h3>
<p>You have 30 days to change your mind. Please consult our <a href="/en/pages/politique-de-remboursement">Return and Refund Policy</a> for terms and conditions.</p>
<h3>Contact Us</h3>
<p>Have a question about your delivery? Write to us at <strong><a href="mailto:bonjour@lumixia.fr">bonjour@lumixia.fr</a></strong> or via WhatsApp at <strong>+33 6 58 25 97 55</strong>. Our French team will respond quickly.</p>